""We", "Us", "Our" means the "KINK OV GEAR" brand and its sales representatives & manufacturers.

"You", "Yours, "Buyer", "Customer", "Client", "They", "Theirs" means any visitor to this website, a prospective buyer, an actual buyer and or customer and their agents.

 

Special Goods Category

The buyer acknowledges that all of KINK-OV-GEAR products are either customised/made to measure to some extent or fall into the hygiene items category due to their intended use next to mouth/nose mucus, groin or pits areas. Therefore they cannot be resold and are not returnable as they are exempt from the UK and EU returns policies and remote selling cool off periods. We endeavour to delay dispatching our products by 48h, to confirm the order particulars and allow the buyer to change their mind and have a discretionary 48h cool off period prior to dispatching the goods. A 10% cancellation fee would apply however in this case as explained below. Our gas masks have tamper-evident stickers on the flesh-like inserts, linings, and lenses to ensure the buyer get a sanitised, factory-new product. Buyers of our recycled/upcycled garments understand they are buying a used fetish garment which may contain odours, stains and discolouring which are part of the appeal.

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Address Suitability

The buyer is responsible for providing a valid legal name, a physical address of a permanent dwelling and an email address for the purpose of shipping their order. The seller is not responsible for any parcels sent out to incorrectly typed addresses, or mismatches in addressee names. The billing address name and address needs to match the shipping name and address. If it does not, the buyer must provide contact details (email, phone number) of the recipient and explain their relations. The seller is not responsible for any loss of parcels to Post Boxes. KINKOVGEAR insists on shipping to permanent residential or commercial addresses and not: Post Boxes, mobile homes, camping sites or caravan parks with lot numbers. We may consider shipping to PO boxes of armed forces overseas at the buyer's own risk. We reserve the right to cancel orders to incomplete address entries, conflicting postcodes, shops, post offices, temporary accommodation, including mobile homes, caravan/trailer parks, campsites, services apartments/ airbnbs and hotels, or to request an alternative address that suits our delivery parameters and reduces the risk of delivery problems. We reserve the right to cancel the order and apply the 10% cancellation fee, should the shipping data discrepancy remain unresolved and unsatisfactory for a safe delivery of the order.

 

Delivery

The Buyer is responsible for covering all postage and customs costs associated with their purchase. The Buyer is responsible for providing the Vendor with their correct legal name, address, postcodes, email and phone numbers. The Buyer is responsible for chasing the parcel with their local delivery depot, and arranging redelivery KINK-OV-GEAR is not responsible for any lost or misplaced orders as a result of the Buyer providing incorrect information. KINK-OV-GEAR always uses tracked postage and documents the contents of all dispatched orders.

 

Discreet Packaging

All our order are discretely packaged in cardboard boxes. Our brand does not appear on the box. The customs declaration legally needs to indicate the contents, but it will only vaguely mention the type of goods, e.g. "mask" or "hose" or "nozzle" "strainer", "toy" or "costume" etc.

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<48hrs Order Cancelation 10% Fee 

With regards to the discretionary 48hrs cooling-off period, the buyer understands that our payment processors charge us transaction fees even if the order is cancelled, and the buyer agrees to reimburse us for this loss if they change their mind about buying the product once the payment has gone through. Provided that the parcel has not yet been dispatched, if the buyer requests to cancel the purchase order within the 48hrs cool-off period, a modest 10%Transaction & Restocking Fee will apply to cover the banking refund charges & work that goes in our warehouse to relisting the purchased item. The refund will be processed at 90% of the order value, and the buyer accept this as final. In the event we have to cancel the order due to lack of stock or labour shortages, the buyer will receive a full (100%) refund.

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>48hrs Order Cancelation 20% Fee 

In exceptional circumstances, at our discretion, we may allow order cancellation after 48hrs have passed. The buyer understands that witing 48hrs of their placing the order, we buy materials to fulfil it and we also incur non-refundable payment processors charges.  In the event we agree to customer's request to cancel the order after 48hrs have passed, we will refund you 70% of customer's payment, retaining the 20% non-refundable Custom Assembly Fee on top of the 10% Transaction & Restocking Fee. This is to cover our purchasing, manufacturing and transactional costs. This includes raw materials ordered for your product, and the work that went into making your bespoke mask which often cannot be resold. By purchasing from this website you consent to our cancelation policy

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Rejected parcel or auto postal return

In the event the parcel with the order is either a) automatically returned to the sender by the postal system, b) rejected by the recipient, c) returned due to unpaid customs duties or other fees d) not collected from the sorting office or collection point near the recipient, we will contact the buyer and either e) confirm redelivery address and charge the buyer a redelivery fee of £5 (UK), £15 (EU) or £25 (rest of the world) or f) refund the buyer for the product LESS 1) 20% non-refundable Custom Assembly Fee 2) +10% Transaction & Restocking Fee + 3) Actual postage costs incurred.

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If the buyer pays the redelivery surcharge, we will send them a new tracking number. In the event the buyer contacts us for not wanting a redelivery, the above three fees from pt. f) will be charged and the rest refunded to the original method of payment. We reserve the right to decline a redelivery attempt for whatever reason and issue the partial refund explained above in pt. f)

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No-contact
In the event of the customer's order missing notes, selection of extras or customisation choices, we will contact you by email, and SMS (if a phone number was provided) to seek clarification In the event we are still missing customer's order customisation preferences after 1 week has passed, we will email the customer again with the default options we chose for the customer, based on the most popular options. For gas mask extras they would be in the following order: 1) hose 2) filter 3) funnel 4) pup kit. For lenses, these would include black tinted lenes. In the event of non-contact from the buyer we will still endeavour to ship the item and email the buyer the tracking number. We reserve the right to withdraw from the contract at our discretion.

 

​​Damaged Parcel

In the event the parcel arrives severely damaged, the recipient will need to send us multiple pictures of the unopened box and then its contents. We will then file a claim with our postal service insurer which takes between 1-3 months to resolve and needs to be backed by serious evidence that the recipient must provide. The recipient accepts that up to 90 days need to pass before any compensation can be issued, should the claim be successful through the postal system insurer.

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