Customs
US-destined parcels don't attract any customs charges in North America, and are free from state sales taxes.

 

We take steps to mitigate any customs clearance problems, which from experience, usually do not apply to declared order values less than 150 euros or £135. At these thresholds custom duties or sales/value added tax are unlikely to be applied and delivery delays are not expected. Smaller orders below 180GBP in value are insured up to the value of 50GBP and expected to attract minimal customs attention and either arrive without any custom duties charged.

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Sometimes VAT or importation is charged by your nation on the insured value of 50GBP, usually at 20-25% of the 50GBP, i.e 12-15 EUR plus fees. This particularly applies to France. We do not have any control over this charge and the buyer must pay it to release the parcel.

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If your order is over 180 GBP, we will declare and insure the full purchase amount up until 250GBP or greater. This means you may have to pay import VAT and customs duties of around 20-25% of the total purchase amount in Europe, and around 10-15% elsewhere.

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No invoice is present in the parcel, nor any price tags. By law, we have to place a customs declaration sticker on the parcel declaring the insured value which is often less than the sale price.

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Ultimately, as per our T&Cs, buyers are responsible for paying all customs duties imposed on their orders as well as responding to any pay notifications from their nation's customs office. We do not take any responsibility for any parcels detentions by your nation's customs office.

 

Your role

Since all our orders come with a tracking number, you must remain proactive in checking the parcel status every few days. It is up to you to clear any obstacles at your end. We expect you to chase up and phone up any delayed parcels and arrange for yourself the payment of any customs duties, any redelivery or collections from your local sorting office. We are unable to track daily every parcel we send, so please check the tracking number regularly at both the Royal Mail website (https://www.royalmail.com/track-your-item) and your nation's chief post website. Please ensure you supply any required documentation and address confirmation to customs and the post authorities if requested.

TAX
All of your orders at our website are already tax free, and no UK VAT is payable on both international & domestic purchases. US orders made via our Etsy shop are subject to American sales tax of c.8%, which is automatically applied by Etsy. Some other nations also apply their taxes through Etsy. You can avoid it by checking out your order through this website.

Extras
If you ordered any extras, please confirm your customisation by order notes, contact form or replying to our welcome email.

Lens tint kits are for self application only and include the following colours: black, yellow and mirror: blue, silver, gold, brown, green and red. Detailed instruction for permanent and temporary applications will be supplied.

Timescales
Most items, including Blowing Head Gasket masks are assembled and shipped within 3 days, regardless of any requested customisation. We stock a wide selection of parts required to ensure your order is be fulfilled fast.

Vintage & rare mask designs may take 2 weeks to procure and import, with back up models available in case of any delays. Our Service Dog harness also has a lead time of 2 weeks.

 

Postal returns

As all our products are customised for every customer and cannot be resold easily, they fall under the special category of goods not qualifying for returns. Only pre-authorised returns due to defect can be accepted on items not previously worn or used, with all tags and hygiene seals still present.

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In the event your parcel gets sent back to us, the sender (e.g. failure to collect it from the sorting/post office, rejection of delivery etc.), we will charge the buyer the paid postage plus the 30% restocking fee to cover all our customisation efforts and waste of materials.

Deutschland
We are pleased to confirm we ship to Germany, and are registered with the Central Agency Packaging Register (Zentrale Stelle Verpackungsregister) LUCID under DE2990496386965

France
French customs often apply the 21% import taxes on the parcel's insured value of £50, which amounts to about 15 EUR extra. The buyer must pay this small charge to release the parcel.